This position is responsible for providing network support and installation functions in the network Support Group; installation and maintenance of various data communication equipment at the clients and the POP/HUB sites; assists in the development and maintenance of network communications; uses knowledge of LAN/WAN systems to help design external networks; tests and evaluates network systems to eliminate problems and make improvements; maintains and troubleshoots medium to complex network problems; assists in design and recommends changes in network topology, maintenance and scheduling procedures and the administering of those changes.
In collaboration with the Chancellor for the Ohio Board of Regents (OBR) and the University System of Ohio, in accordance with university policies, goals, and objectives the Optical Engineer collaborates with optical engineering staff; collaborates staff on all aspects of maintaining the OARnet optical network, consisting of 1,800+ route miles; provides consultation to OARnet member schools, affiliates and partners with optics technology, equipment and equipment configuration; responsible for designing and maintaining the network topology; provides oversight and advice concerning opportunities to improve services or make them more cost effective; responsible for creating and maintaining accurate records for installation and configuration of client equipment; responsible for overseeing OARnet client and third party installations; ensures that all site and hub equipment designs and configurations, including software and hardware, are fully documented and that the inventory is current, including changes; Position is often required to be accessible via phone when not in the office and have internet access to perform certain work duties from home; other duties as assigned.
Responsible for monitoring the OARnet Backbone, LAN and Systems and reacting to alarms/events generated within an infrastructure-monitoring platform based on corresponding procedures; coordinating the Service Desk response to alarms/events and ensuring standard, daily processes are followed; act as a liaison for Tier 3 for daily activities and in response to alarms/events; troubleshoot and monitor activity through the network; proactively monitor Ohio Academic Resource Network (OARnet) backbone using provided monitoring tools; assist clients in troubleshooting backbone connectivity issues and service concerns Interact with Install and Network Engineers in maintaining a service infrastructure that delivers Video, High Speed data and Telephony services; maintain service level agreements by maintaining Service Desk escalation time lines and continuous reassessment of open issues; isolate and diagnose faults and manage resolution with appropriate department; interact with departments to address issues identified within the network; generate reports on issue and network trends; adhere to OARnet and department policy and practice in an effort to assure prompt resolution to identified problems; actively work with Engineering Tier 3 group and Client Services team on problem resolution activities; other duties as assigned. May be required to be available during off duty hours and/or on call.
In collaboration with the Ohio Board of Regents and the Chancellor of the University System of Ohio (Education Technology Division) provides support for OARnet; coordinates and arranges workshops, conferences and special events both on and off site; coordinates logistics, notifies participates, produces registration and other materials; manages registration and fee payments; compiles participant data and financial reports on each program or workshops; assesses need of workshop programs and ensures adequate levels of materials and supplies; maintains user group contact databases for OARnet; schedules internal and external meetings; coordinates website updates; assists with interacting with the Ohio Board of Regents and other government agencies; acts as OARnet travel coordinator; performs all functions associated with processing travel requests, travel reimbursements and placement of purchase orders for travel related activities; enters travel data into database and maintains records and files; responsible for providing information, updates, education and recommendations based on OSU travel policies and procedures to management and OARnet staff; responsible for ensuring staff stays compliant with travel and reimbursement policies and procedures; stays current with OSU travel and reimbursement policies; trains current and new employees on travel process and procedures; assists in maintaining senior leadership calendars as needed; assists with compiling of presentations; coordinates the ordering of office supplies; serves as administrative back up to the Executive Director and supports management team; position is often required to be accessible via phone when not in the office and have internet access to perform certain work duties from home; other duties as assigned.