Employment Opportunities

Full-time staff members of OH-TECH and its member organizations are eligible for a variety of benefits as employees of The Ohio State University. An overview of the benefits is available here. A detailed document is also available. To build a diverse workforce Ohio State encourages applications from individuals with disabilities, minorities, veterans, and women. Ohio State is an EEO/AA employer. More information can be found at the Ohio State HR website.

Job openings are posted below and through The Ohio State University Employment Services office at jobsatosu.com. If you have questions, please contact:

Drew White (link sends e-mail)
1224 Kinnear Road
Columbus, Ohio 43212
(614)292-2318

OARnet

Systems Developer/Engineer

The Ohio Academic Resources Network (OARnet) seeks a Tier 2 Network Operations Center (NOC) Technician to support the overall mission of the group and in particular to monitors the OARnet backbone and act as the first point of escalation for technical issues. <br><br> <b> Role and Responsibilities:</b> Proactively monitors the OARnet backbone and acts as the first point of escalation for technical issues in a 24×7 NOC; creates and manages trouble tickets in coordination with the Service Desk to respond to network alarms and events; conducts network maintenance following established procedures; assesses, monitors, and confirms the impact of network outages and scheduled vendor maintenance; provides direct customer support and assists clients in troubleshooting performance and connectivity problems; identifies, troubleshoots, and resolves network circuit failures; follows escalation procedures to ensure that critical issues are addressed in a timely manner; actively works with Engineering and Client Services groups to support OARnet services; other duties as assigned. May be required to be available during off duty hours and/or on call. <br><br> <b> Work Environment and Culture:</b> The Tier 2 NOC Technician will report to the Tier 2 Engineering Manager at the Ohio Technology Consortium main office located in the hub of Ohio State University's research branches of West Campus. The Consortium functions as an umbrella organization for Ohio's statewide technology infrastructure which includes: The Ohio Super Computer Center (OSC), the Ohio Academic Resources Network (OARnet), OhioLINK, eStudent Services and the newly established Research and Innovation Center. Funded by the Ohio General Assembly through the Ohio Department of Higher Education, OH-TECH reports to the Chancellor for the Ohio Department of Higher Education. All fiscal and legal services are provided by the Ohio State University, with direction from the Vice President of Research. Through committees and direct contact with faculty and student researchers, OH-TECHis well-positioned to meet the needs of those who require our resources. And to plan for future acquisitions and services, OH-TECH relies upon the guidance of the Ohio Department of Higher Education and the advice of committees to achieve and sustain national eminence. The OARnet network consists of more than 2,240 miles of fiber-optic backbone, with more than 1,500 miles of it operating at ultrafast 100 Gbps speeds. The network blankets the state, providing connectivity to Ohio's colleges and universities, K-12 schools, public broadcasting stations, academic medical centers, government agencies, and partnering research organizations. OARnet expects that all of its members will uphold and embody its core principles of expanding the broadband network to higher education, K12 and state and local government, providing the IT infrastructure to the Board of Regents, and offering cutting edge and innovative student services for higher education customers in Ohio.<br><br> The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.<br><br> The Ohio State University is committed to establishing a culturally and intellectually diverse environment, encouraging all members of our learning community to reach their full potential.

Systems Developer/Engineer

The Ohio Academic Resources Network (OARnet) seeks a Tier 1 Support Center Manager to support the overall mission of the group and in particular to assume responsibility for the service desk operations in the OARnet Support Center. <br><br> <b>Role and Responsibilities: </b>Assumes manager responsibilities for the Tier 1 Service Desk Operations in the OARnet Support Center; oversees employees on first, second and third shifts and also students; manages tier 1 support agents; ensures adequate staffing; monitors and tracks all incoming requests; ensures all requests/open trouble tickets are addressed and that the clients receive prompt attention; ensures solutions are provided in a timely manner to clients; ensures notification of system downtimes, issues and ongoing system status to clients; assists in training of staff; conducts performance evaluations on staff; oversees the flow of work during the shifts; monitors network and physical security during the shift; participates in overnight on-call rotation as needed. Oversees staff training, and collaborates with network engineering, operations, client services and shared infrastructure leadership to ensure training aligns with the needs of the organization. Creates and maintains documentation for training and procedures for support desk. Maintains an on-going training program for support center staff. <br><br> <b>Work Environment and Culture:</b> The Tier 1 Support Center Manager will report to the Network Operations Manager at the Ohio Technology Consortium main office located on Ohio State University's West Campus. The Consortium functions as an umbrella organization for Ohio's statewide technology infrastructure which includes: The Ohio Super Computer Center (OSC), the Ohio Academic Resources Network (OARnet), OhioLINK, eStudent Services and the newly established Research and Innovation Center. Funded by the Ohio General Assembly through the Ohio Department of Higher Education, OH-TECH reports to the Chancellor for the Ohio Department of Higher Education. All fiscal and legal services are provided by the Ohio State University, with direction from the Vice President of Research. Through committees and direct contact with faculty and student researchers, OH-TECH is well-positioned to meet the needs of those who require our resources. And to plan for future acquisitions and services, OH-TECH relies upon the guidance of the Ohio Department of Higher Education and the advice of committees to achieve and sustain national eminence. The OARnet network consists of more than 2,240 miles of fiber-optic backbone, with more than 1,500 miles of it operating at ultrafast 100 Gbps speeds. The network blankets the state, providing connectivity to Ohio's colleges and universities, K-12 schools, public broadcasting stations, academic medical centers, government agencies, and partnering research organizations. OARnet expects that all of its members will uphold and embody its core principles of expanding the broadband network to higher education, K12 and state and local government, providing the IT infrastructure to the Board of Regents, and offering cutting edge and innovative student services for higher education customers in Ohio.<br><br> The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status.<br><br> The Ohio State University is committed to establishing a culturally and intellectually diverse environment, encouraging all members of our learning community to reach their full potential.

Ohio Supercomputer Center

Systems Developer/Engineer

The Ohio Super Computer Center (OSC) seeks a Client Service Specialist to support the overall mission of the group and in particular acts as the primary level 2 (L2) incident coordinator. <br><br> <b>Role and Responsibilities:</b> The Ohio Supercomputer Center provides high-performance computing (HPC) services for Ohio State’s university researchers and industrial clients. The HPC Client Services Group delivers the client experience at OSC through client engagement and administration. As a Client Service Specialist, this person supports the overall mission of the group and in particular acts as the primary level 2 (L2) incident coordinator, interfacing with Service Desk (L1), and is responsible for client incident triage, resolution of L2 incidents, and assignment to L2 and L3 analysts as appropriate. This person also informs clients of service issues through OSC web and social media outlets, analyzes incident records to identify deficiencies in incident processes, OSC services, client training, and analysis tools, and assists in improvements where appropriate.<br><br. <b>Work Environment and Culture:</b> The Client Service Specialist will report to the HPC Client Services Manager at the Ohio Technology Consortium (OH-TECH) main office located on Ohio State University’s West Campus. OH-TECH functions as an umbrella organization for Ohio’s statewide technology infrastructure which includes: The Ohio Super Computer Center (OSC), the Ohio Academic Resources Network (OARnet), OhioLINK, eStudent Services and the newly established Research and Innovation Center. Funded by the Ohio General Assembly through the Ohio Department of Higher Education, OH-TECH reports to the Chancellor for the Ohio Department of Higher Education. All fiscal and legal services are provided by the Ohio State University, with direction from the Vice President of Research. Through committees and direct contact with faculty and student researchers, OH-TECH is well-positioned to meet the needs of those who require our resources. And to plan for future acquisitions and services, OH-TECH relies upon the guidance of the Ohio Department of Higher Education and the advice of committees to achieve and sustain national eminence. The Ohio Super Computer Center provides supercomputing, cyberinfrastructure, research and educational resources to a diverse state and national community, including education, academic research, industry and state government. OSC expects that all of its members will uphold and embody its mission of empowering our clients, partnering strategically to develop new research and business opportunities, and leading Ohio’s knowledge economy.<br><br> The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation or gender identity, national origin, disability status, or protected veteran status. The Ohio State University is committed to establishing a culturally and intellectually diverse environment, encouraging all members of our learning community to reach their full potential.