SR Systms Dev/Eng-Not Sap
Provide support for the operationalization of OARnet IDM/Security program in collaboration with the Chancellor of the Ohio Department of Higher Education, in accordance with university policies, goals, and objectives; support IDM/Security related services to OARnet members including authentication, identity federation, attack mitigation, and incident response; operationalize and maintain network IDM and security projects including install, update, configuration, and incident response for a variety of systems. Some in-state travel is required.
This position pro-actively monitors the OARnet backbone and acts as the first point of escalation for technical issues in a 24x7 NOC; creates and manages trouble tickets in coordination with the service desk to respond to network alarms and events; conducts network maintenance following established procedures; assesses, monitors, and confirms the impact of network outages and scheduled vendor maintenance; provides direct customer support and assists clients in troubleshooting performance and connectivity problems; identifies, troubleshoots, and resolves network circuit failures; follows escalation procedures to ensure that critical issues are addressed in a timely matter; actively works with engineering and client services groups to support OARnet services; other duties as assigned; may be required to be available during off-duty hours and/or on call. <br> <br>
OARnet, a member of the Ohio Technology Consortium (OH-TECH) manages a state-wide dense wave division multiplexing (DWDM) optical fiber network providing Internet and other network services to higher education, public broadcasting, state agencies, healthcare, emergency services and local governments throughout Ohio. For more information, please visit http://www.oar.net.